Clearing User Device Logins

Device limits are a set number of devices a user can log onto concurrently using their Mediafly credentials. Limits are set to ensure security of content and management of devices. This article outlines the scenario where a user has reached their device limit and steps for an Airship Admin to clear their login instances to provide them access to a device.

Please Note: The process outlined below will log a user out of every instance they are currently signed in and will remove all downloaded content.

If you do not want a user to lose downloaded content on all devices, simply instruct the user to log out of a device they are no longer utilizing and this will free up an additional device login instance on another device.

Clearing User Device Logins on Airship

Log in to Airship and navigate to the 'User Management' page on the 'Users & Groups' tab.

Click on the email address of the user that requires device logins to be cleared

On the left side bar of the User Management detail, select 'Clear All Device Logins'

Once complete, a pop up notification will verify all device logins have been cleared.

The Airship admin can then notify the user their device logins are cleared and they will be able to sign in on a device.