Clearing User Device Logins
Device limits are a set number of devices a user can log onto concurrently using their Mediafly credentials. Limits are set to ensure security of content and management of devices. This article outlines the scenario where a user has reached their device limit and steps for an Airship Admin to clear their login instances to provide them access to a device.
Please Note: The process outlined below will log a user out of every instance they are currently signed in and will remove all downloaded content.
If you do not want a user to lose downloaded content on all devices, simply instruct the user to log out of a device they are no longer utilizing and this will free up an additional device login instance on another device.
Clearing User Device Logins on Airship
Log in to Airship and navigate to the 'User Management' page on the 'Users & Groups' tab.